Welcome to the Premium New Connections Trade Portal

Utilise the Trade Portal to:

  1. Raise new connection requests
  2. Check the status of your new connection request

Click the button below to raise your new connection request where you will also be able to attach relevant documents.

You will receive a request id once you have completed your request enabling you to track the progress of your new connection online.

Create New Request

Click the button below to check the status of your new connection request.

You will need the request id you received when you raised your new connection request and your email address you supplied during the request process.

Status of Existing Request

Key Statuses and Expected Timeline


New connection request received

Expected timelines from Open to Sent:
ALL FUELS - ALL STATES = 1 business day


Service order sent to Distributor.

Expected timelines from Sent to Connected:
ELEC - VIC = 10 business days
ELEC - NSW = 2 business days
ELEC - SA = Subject to REC agreement with Distributor
ELEC - QLD = 5 business days

GAS - VIC = 32 business days
GAS - NSW = 40 business days
GAS - SA = 2 business days
GAS - QLD = 22 business days


Service order accepted by Distributor and/or works carried out


Handover process of account to end Customer or account closure.


Request has been closed.