This portal is no longer in use.
Your meter installation and connection requests can now be raised via our self-service platform.
Visit www.agl.com.au/newconnections for details of the current meter installations process and to access the platform.
You can contact our connections team on 1800 680 430 if you need further assistance
This portal is no longer in use.
Your meter installation and connection requests can now be raised via our self-service platform.
Visit www.agl.com.au/newconnections for details of the current meter installations process and to access the platform.
You can contact our connections team on 1300 680 430 if you need further assistance
Click the button below to raise your new connection request where you will also be able to attach relevant documents.
You will receive a request id once you have completed your request enabling you to track the progress of your new connection online.
Create New RequestClick the button below to check the status of your new connection request.
You will need the request id you received when you raised your new connection request and your email address you supplied during the request process.
Status of Existing RequestOpen
New connection request received
Expected timelines from Open to Sent:
ALL FUELS - ALL STATES = 1 business day
Sent
Service order sent to Distributor.
Expected timelines from Sent to Connected:
ELEC - VIC = 10 business days
ELEC - NSW = 2 business days
ELEC - SA = Subject to REC agreement with Distributor
ELEC - QLD = 5 business days
GAS - VIC = 32 business days
GAS - NSW = 40 business days
GAS - SA = 2 business days
GAS - QLD = 22 business days
Connected
Service order accepted by Distributor and/or works carried out
Handover/Closure
Handover process of account to end Customer or account closure.
Closed
Request has been closed.